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FREQUENTLY ASKED QUESTIONS

Attending an Online Meeting
Q: How do I join an online meeting?

Q: Do I need a WebConference account to attend a meeting?

Q: What are the system requirements for attending a meeting?

System Requirementes and Purchasing
Q: What are the system requirements for running a Conference?

Q: Can I host or attend a meeting, webinar or training session using a Mac®?

Q: Can I attend a meeting on my iPad, iPhone or Android device?

Q: How do I purchase an account to be used by multiple people in my organization?

Q: I need a product just for myself to use. How do I purchase WebConference.com™

Q: Is there a cost for using the voice conferencing feature??

Q: Is there a toll-free option for audio conferencing? How do I sign up?

Q: Does WebConference.com™ include video conferencing, and does it cost anything?

Q: Can I increase the number of attendees allowed in a meeting?

Q: How do I change my single-organizer account to accommodate multiple organizers?

Q: What payment types do you accept? Can I submit a purchase order?

Getting Started: Holding an Online Meeting
Q: What can I do with WebConference.com™?

Q: How do I start using WebConference.com™?

Q: Do I have to be at my computer to hold a meeting?

Q: How do I start an impromptu meeting?

Q: How do I schedule a meeting?

Q: How do I set up recurring meetings that I can use anytime?

Q: Can I use WebConference.com™ with email or instant-messaging applications?

Q: How do I save chat sessions from my meetings?

Using Audio
Q: How does the integrated toll-conferencing and VoIP audio work, and does it cost anything?

Q: Are Integrated Toll-Free audio services available? How do I sign up?

Q: How many people can speak on the call at one time?

Q: Can I mute/unmute all attendees at once?

Q: Can I mute/unmute individual attendees?

Q: Can I use my own toll-free access numbers for all of my meetings, webinars and training sessions?

Q: Does WebConference.com™ offer standalone audio conferencing?

Q: What microphone/speaker configuration do you recommend for best audio quality using VoIP?

Q: Can I test the quality of my microphone and speakers setup before my meeting?

Q: Where can I go for help with audio problems?

Recording & Playback
Q: How do I record a meeting?

Q: How do I record audio on the telephone?

Q: Is meeting recording available for Mac® users?

Q: Is meeting recording available for Mac® users?

Q: Can I record the webcam video streams shown during an online meeting?

Q: Can Mac® users view recorded meetings?

Q: Can I record a meeting using my own audio service?

Q: How do I save a recorded meeting?

Q: Where are my recorded meetings stored?

Q: How do I play back a meeting I just recorded?

Q: Can I edit a recorded meeting?

Q: Can I email a recorded meeting?

Security
Q: Are WebConference.com™ solutions secure?

Q: How does WebConference.com™ work with firewalls?

Q: Can my computer receive a virus from downloading the software or attending a conference?

Q: Do I need to set my browser to accept cookies in order to use your website?

Billing & Cancellation
Q: How do I change my password?

Q: How do I cancel my free trial?

Q: How do I cancel my paid subscription?

Q: How can I review the charges billed to my account?

Q: Who do I contact if I have a billing question or if I need to request a refund?

Q: How do I change the credit card or update the billing information on my account?

Q: Will I get a receipt for my purchase?

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